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Privacy Policy
Effective Date: April 1, 2026
1. Overview
ZENTO ("we","us","our") operates the ZENTO website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, and safeguard information when you use our Service. By using the Service, you agree to the practices described in this policy.
2. Information We Collect
We collect data necessary to operate and improve the Service, which may include:
- Usage data: Pages visited, product searches, and browsing behaviour.
- Device information: Browser type, operating system, and screen resolution for compatibility purposes.
- Cookies & local storage: Small files stored on your device to remember your preferences.
- Account data: Email address and securely hashed password if you create an account.
The specific data collected may expand as new features are introduced. We will update this policy accordingly.
3. How We Use Information
Information is used to:
- Operate and improve the grocery delivery Service.
- Display relevant products and price information.
- Provide account-based features where applicable.
- Diagnose technical issues and monitor Service performance.
- Respond to enquiries or feedback you send us.
We do not sell, rent, or trade your information to third parties.
4. Third-Party Websites
Our Service may contain links to external websites. When you follow such a link, you leave our Service and are subject to the privacy policy of that third-party site. We have no control over external websites.
5. Data Retention
Order history is retained indefinitely. Anonymised usage logs are retained for up to 12 months. Contact us to request account data deletion.
6. Data Security
We implement reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure.
7. Children's Privacy
Our Service is not directed at children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact
Questions about this Privacy Policy? Contact us via the contact form or email [email protected]
Terms & Conditions
Last updated: April 15, 2026
1. Acceptance of Terms
By accessing or using ZENTO ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.
2. Nature of the Service
ZENTO is an online grocery delivery and shopping service in the Maldives. We display products, prices, and facilitate orders for fresh groceries.
3. No Financial or Purchasing Advice
The price information displayed on ZENTO is intended solely as a guide. Nothing on this Service constitutes financial or purchasing advice. Users are encouraged to verify current prices before purchasing.
4. Price Accuracy Disclaimer
While we make every reasonable effort to ensure price information is accurate, we cannot guarantee prices shown are the current live prices. Prices may change at any time without notice. ZENTO is not liable for any price discrepancies.
5. No Affiliation or Partnership
ZENTO is an independent service. We are not affiliated with, endorsed by, or officially connected to any brands whose products appear on our Service.
6. Intellectual Property
All original ZENTO content including website design, app design, and software is the property of ZENTO. Product names and trademarks are the property of their respective brands.
7. Limitation of Liability
To the fullest extent permitted by law, ZENTO and its operators shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use of the Service. Your use of the Service is entirely at your own risk.
8. Service Availability
We do not guarantee that the Service will be available at all times. We may suspend or discontinue any part of the Service at any time without notice.
9. User Conduct
You agree not to misuse the Service, including attempting to scrape our database in bulk, submitting false information, or gaining unauthorised access to any part of the Service.
10. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Updated terms will be posted on this page with a new effective date.
11. Governing Law
These Terms & Conditions shall be governed by the laws of the Republic of Maldives. Any disputes shall be subject to the jurisdiction of the courts of the Maldives.
12. Contact
For any questions regarding these Terms & Conditions, please contact us through the contact form on this page.
Contact Us & Report an Issue
Fill the form below to send a message or report a problem. We usually respond within a few hours.